Jason Kim

Work Experience

Automate insurance carrier communications using their APIs to scale Gusto Benefits product, automating 20% of all orders
Partner and work with insurance carriers on their API design and best practices
Migrate sensitive data to separate hardened storage to minimize the footprint and prevent a data breach
Pair, mentor, and coach other engineers on technical challenges and early career development

Designed and built an event-driven customer communication platform using Kafka to replace the batch-based platform
Sent millions of self-service COVID travel notifications to customers by bootstrapping the new communication platform to relieve call center volumes

Architected, designed, and implemented solutions from the ground up across firmware (C/C++, Yocto), API backend (Go, GCP), and frontend (React/Redux)
Partnered with cross-functional teams on researching and selecting various sensors/IoT devices to improve future customer units
Implemented roles and permissions-based authorization system using Auth0
Designed and implemented easy-to-use software for building management, user management, reporting tools, and admin tools (Go, React/Redux, GCP)

Managed developer team resources and held developers accountable for deliverables and performance
Coached developers across multiple teams by having regular 1:1s and mentored career development
Collaborated with the product, design, and test teams on resource allocation and creating quality customer experience features
Implemented microservices such as URL shortener and webhook endpoint for 3rd party API (Elixir/Pheonix)

Spearheaded projects including on-site messaging platform, hosted search solution, metrics/monitoring (Twilio, Algolia, Datadog)
Worked on converting monolithic Rails application to service-oriented architecture (Rails, Resque) for easier maintenance going forward
Led a team of developers in charge of UGC and in-house content on Avvo (Rails, Kafka) to help customers quickly find answers to legal issues